Hello, this is Fintag, the AI-powered corporate financial asset optimization solution. We sincerely thank all of our customers for trusting Fintag with the management of your company's valuable financial assets.
We would like to inform you that, due to an error on the payment gateway (PG) side, recurring subscription payments made with Hana Card are currently not being processed normally.
📌 Issue and Scope of Impact
- Affected: Recurring subscription payments registered with Hana Card
- Symptom: Recurring payment authorizations are not being completed
- Not affected: Payments with all card issuers other than Hana Card are working normally, and there is no impact on your use of the Fintag service itself.
🛠️ Resolution Status
We have identified the cause together with the payment gateway provider and are working to restore normal operation as quickly as possible. We will update this notice as soon as the issue is fully resolved.
📢 For Customers Who Need to Pay with Hana Card
If you wish to make a subscription payment with Hana Card before the issue is resolved, please contact our customer center. After confirmation, we will promptly send you a link for an individual one-time payment.
- Customer Center Email: support@fintag.kr
We sincerely apologize for the inconvenience. Fintag will do everything in its power to stabilize the payment system so that our customers never experience disruption during payment.
Thank you. From the Fintag Team
